Quality Management
We provide external management services that offer a cost effective and fixed-price alternative to the option of employing specialists in-house.
System Development
We can assist your Organisation in the design, development & implementation of effective quality systems.
Software Solutions
We have developed a user-friendly and adaptable software systems which makes it easy for everyone to understand, contribute and manage the quality process.
Audits
We are experienced to prepare you to undergo the Certification process for the first time or conduct a Gap Audit of your existing system to ensure you are meeting your obligations.
Risk Management
CQS provide businesses with structured, risk based, documented frameworks to assist businesses identify, manage and reduce risks.
NDIS
We work collaboratively with you and a number of certification bodies to ensure your compliance needs are met.
Core Values
At Creative Quality Solutions, our commitment and purpose is driven by our core values. Our core values are the pillars that guide us in building an organisation that reflects who we are and what we do. Each individual at Creative Quality Solutions refers to these principles to tap into their own potential and drive to achieve excellence in offering business solutions to our clients.
Our core value are:
Customer Service Excellence: We are dedicated to satisfying customer needs and honouring commitments that we have made to them.
Teamwork: Our team is supportive of each other’s efforts, loyal to one another, and we care for each other both personally and professionally.
Community and Environment: We strive to help and improve the communities where we work and live.
Integrity: We act with honesty and integrity, not compromising the truth.
Respect: We treat our team members, customers, partners and suppliers with mutual respect and sensitivity, recognising the importance of diversity. We respect all individuals and value their contributions.
What Our Clients Say
Having employed CQS for over 10 years, the quality of the Auditors is always exceptionally high.
The Auditors put my Staff at ease and make the whole process as painless as possible. They always work with us not against us.They understand the Sector and have always provided a number of valuable observations that we have taken on board to ensure the refinement of Quality System.
I would certainly recommend CQS to any other companies looking for Audit Teams that always provide a consistent quality service in a friendly but professional manner.
I would really like to comment on our last audit with your organisation and let you know that the Auditors were absolutely wonderful. Not saying our past auditors weren’t any good I thank you for them also, but this time I feel we have really found some people who understand and connected with us very well.
I would like you to please thank them both for us for their work and input with us while they were here. We have really had a big turnaround in the organisation from the committee to staff level which has really made a difference in our daily operations and management since their visit.
I could not more highly recommend your team as they are very professional and knowledgeable in both the Auditing and Consulting in the disability areas, and the ability in being able to relate and connect with us as a disability service provider.
We are looking forward to a continued and long relationship with both them and CQS.
Once again thank you for your service.
The CQS team have conducted our Quality Accreditation audits for the past several years. Their high-energy style and analytical skills have added value and clarity in how we make strategic decisions to grow our business. They have our strongest recommendation.
The CQS team has been our external auditor since 2003 conducting both Surveillance and Recertification audits for the Commonwealth Disability Employment Service Quality Assurance Standards [DESQA].
During this time the CQS team not only demonstrate a detailed knowledge of the Disability Service Standards and the sector, they also understand our operational environment that consists of regional and remote communities.
Upon meeting the CQS team, we found their demeanour to be personable, genuine and straight-forward which results in excellent communications with management at all levels and Clients we support. Their commitment to the philosophy of continuous improvement is contagious and positively influences our approach to quality assurance and the improvements to our system.
We would recommend the CQS team to any organisation requiring the services of external auditors and/or consultants.
Just to say many thanks for providing an excellent Audit team yet again. This year the team was professional, knowledgeable and put our Staff and Clients at easy throughout the whole process
They not only made an assessment against the Standards but provided valuable feedback and observations that we will take on board to refine our current system. We always look forward to your teams visit and this year was no exception. Thank you again for the contribution made towards improving our business practices.
